Proactive Managed IT Services That Protect Your Business
We keep your systems running smoothly by identifying and resolving issues before they disrupt your operations.
As your managed IT Service Provider, Waterdog provides businesses with proactive monitoring, maintenance, cybersecurity, and user support for a predictable monthly fee. Our in-house team provides 24/7 help desk support and unlimited technical assistance, reducing downtime and preventing small issues from becoming costly problems.
What Are Managed IT Services?
Managed IT services provide businesses with ongoing oversight and support for workstations, servers, networks, and users under a predictable monthly model.
As your managed IT service provider, Waterdog proactively monitors systems, resolves issues before they escalate, and supports employees with fast, reliable help desk services.
What’s Included in Waterdog’s Managed IT Services
Remote Monitoring & Management
Continuously monitors devices and systems to detect and resolve issues before they cause downtime.
Patch Management
Keeps operating systems and applications up to date to reduce security vulnerabilities and performance issues.
Disaster Recovery Management
Ensures your business can recover critical systems and data quickly after outages or cyber incidents.
Cloud Based Services
Supports secure access to files, applications, and systems from anywhere your team works.
Cybersecurity Integration
Builds security controls directly into IT management to reduce ransomware, phishing, and malware risks.
24/7 Help Desk Services
Provides fast, reliable support whenever users experience technical issues.
Network Design & Monitoring
Ensures networks are stable, secure, and optimized for performance.
Zero Trust Security
Limits access based on identity and device trust to reduce unauthorized access and human error risk.
How Your Business Benefits
- Faster issue resolution and reduced disruptions
- Predictable monthly IT costs
- Improved productivity and system reliability
- Reduced risk from cyber threats and system failures
Trusted by Businesses Like Yours
Frequently Asked Questions
Yes. Waterdog offers managed IT and co‑managed IT services under a predictable monthly pricing model. Pricing is tailored to each environment based on support needs, users, devices, and infrastructure, allowing businesses to budget confidently without unexpected IT expenses.
Waterdog’s initial managed IT agreement is a 12‑month term, after which it renews annually unless notice is provided. This initial term allows sufficient time to stabilize systems, implement security best practices, and deliver long‑term value without locking clients into unnecessary commitments.
- Security breaches
- Unresponsive MSP
- Issues not being fixed
- Lack of security
- Lost faith in current provider
- Unsure what they are getting for their monthly spend
Waterdog follows the same structured onboarding process used for new clients, with one key difference: we coordinate directly with the outgoing MSP. This ensures a smooth transition, secure handoff of systems and documentation, and minimal disruption to daily operations.
When a support ticket is submitted, a live Waterdog team member immediately reviews and triages the request. The issue is then assigned to the appropriate technician or scheduled directly with the client. This ensures faster resolution and clear communication from the start.
Yes. Clients have clear points of contact for both account and technical needs. Account‑related questions are handled by a designated account contact, while technical issues are supported by experienced engineers who are familiar with your environment. This structure ensures accountability without limiting access to expertise.
Managed IT pricing is based on multiple factors, including location, servers, users, and devices. For services that fall outside those categories, pricing is scoped separately to ensure flexibility and fairness. This approach allows Waterdog to align pricing with the actual complexity and needs of each business.
